Published: 31 March 2020
Introducing our new eSurvey
Our COVID-19 response teams have been fully mobilised, and all our staff are now working under our robust and secure work from home platforms. At the same time we are also developing new technologies to overcome the difficulties being encountered worldwide with physical survey attendances.
In this regard, we are pleased to announce that we are now launching a new eSurvey product under our in-house ISA network, whereby claimants will be given the opportunity to join an eSurvey via a Zoom meeting. The eSurvey will be managed and run by an expert ISA field surveyor from their remote work location.
The eSurvey will consist of an interview with the claimant and the ability for our surveyor to direct the claimant in real time to capture video and photographs that can be uploaded direct to the ISA surveyor. The eSurvey report will be completed by the ISA surveyor based upon the information they have obtained and submitted as a secure PDF to the W K Webster case handler.
If you need to report a claim or arrange a traditional survey, please continue to follow all usual reporting channels at W K Webster, as all our systems are fully operational. If you would like to utilise our new eSurvey product please click below to notify us of your interest, or to submit your new eSurvey instruction.
+44 (0)7720 740193