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COVID-19 - Announcing our NEW eCI (eCasualtyInvestigation) Service

Published: 15 April 2020


W K Webster is pleased to announce its new eCI service for Casualty Investigations. This new service allows W K Webster to manage casualties, conduct surveys and interview key witnesses in collision, grounding, salvage, fire and Constructive Total Loss (CTL)/Total Loss (TL) casualties via remote video conferencing facilities.

The eCI service provides a comprehensive solution to the inability of providing traditional casualty investigations in locations where physical attendance is not possible due to COVID-19 lockdowns.

Impact of COVID-19

In normal circumstances where there has been a casualty at sea, urgent arrangements are made for expert casualty investigators to attend on board, or conduct interviews of crew and witnesses ashore. Obviously, the ongoing worldwide travel restrictions mean that this is simply not possible in the majority of cases. Nevertheless, the attendance of such experts at the earliest possible opportunity is vital not only to assist on scene casualty management and mitigation efforts, but also to preserve necessary evidence and allow for future negotiations or litigation and ultimately adjustment of any potential claim.

eCI - How it works

Our in-house expert Master Mariners and Engineers will manage video or audio link interviews directly with the ship’s master and crew (subject to the connectivity and the vessel’s location) and also direct the local surveyors via Zoom meetings throughout their attendance on board where the situation dictates and ship board attendance and evidence gathering is required. The eCI report will be completed by our expert based upon the interviews and information and will be submitted to clients as a secure PDF.


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